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Accessibility Statement

Our strength is our strength

Accessibility Statement

Web Accessibility Statement

Hartford Life Limited is committed to providing web pages that are accessible to all users. While we work towards making our website as accessible as we possibly can, we welcome any feedback you may have about the accessibility of our website. Please contact us at info@thehartford.co.uk.

System Requirements

Our site is best viewed with a minimum resolution of 800x600 and should be set for at least 256 colours. This site also includes content displayed in pop-up windows, if you have pop-up blocking software on your system some links may be disabled. Please refer to your software documentation on how to allow www.thehartford.co.uk to open pop-up windows on your system. You must also have SSL, Javascript and Cookies enabled for the secure section of the site to function correctly with your browser.

The Hartford website is compatible with the following browsers:

The following free software downloads may be needed to view content on this site:

Note: Due to technical constraints the WebTV browser may experience difficulty viewing your account.

Hartford Life Limited is committed to protecting your personal information whenever you access your account on this site. Hartford Life Limited uses Secure Socket Layer(SSL) encryption to protect your personal information.

Secure Login
As you login, your user and PIN are encrypted and passed to the secure Account Access area via a SSL connection. After logging in, a padlock will appear in the lower right-hand corner of your Account Access screen to indicate that security (SSL) is present. During each secure Internet session, your computer and the Account Access sites are passing encrypted messages that only those sites can understand.

Automatic Logoff
For your protection, if there is no activity on your Account Access site for an extended period of time, the site automatically logs you off. Should you wish to reenter the site, simply log in with your user ID and Password.

More information regarding Internet security:
The Hartford uses a "secure Internet session" through a protocol called SSL (Secure Socket Layer) to encrypt all information passed over the Internet, from our server to your browser. SSL technology is a protocol for managing the security of a message transmission on the Internet. Within the www.thehartford.co.uk login page, controls are enforced which direct the login data to the appropriate secured URL.

As soon as you hit the submit button during the login process an SSL session is established and your user ID and password are encrypted. Only after it is encrypted is your data passed to the secured Account Access site via the SSL connection. This information can only be interpreted by the receiving site, which resides in a secured domain. This process ensures that the login information will be safely passed to this secured Account Access site.

Browser Specifics
Browsers that support SSL technology include Internet Explorer 5.5 and higher and Netscape 4.7x and higher. Follow the guidelines below to determine if your browser supports this technology:

Internet Explorer:

  • Click on the word Help at the top of the screen. This will show a drop down menu.
  • Click on About Internet Explorer which is the last item on the drop down menu.
  • The second line of information on this screen should indicate, "Cipher Strength: 128-bit"
  • If it does not say "Cipher Strength: 128-bit", you must upgrade your browser to support 128-bit encryption before you can join or login. You can download an upgraded version of Internet Explorer for free from Microsoft at http://www.microsoft.com/downloads/search.asp

Netscape:

  • Click the word Help at the top of the screen. This will show a drop down menu.
  • Click on About Netscape which is the last item on the drop down menu.
  • About halfway down this page it should indicate, "This version supports high-grade (128-bit) security with RSA Public Key Cryptography, DSA, MD2, MD5, RC2-CBC, RC4, DES-CBC, DES-EDE3-CBC."
  • If it does not say 128-bit, you must upgrade your browser to support 128-bit encryption. You can download an upgraded version of Netscape for free from Netscape at http://browsers.netscape.com/browsers/main.tmpl

AOL:

  • Type "browser" into the box that says "Type Keywords or Web Addresses here".
  • Click on Go next to that box. This will show a window that should say "Security Level: 128 bit SSL (highest security)".
  • If it does not say "Security Level: 128 bit SSL (highest security)", you should upgrade your browser to support 128-bit encryption. You can do this by typing "128 browser" into the box that says "Type Keywords or Web Addresses here" and clicking on Go. This will take you to a choice of upgrades. If you have any questions regarding any of these choices, contact AOL Technical Support.
  • If it does not indicate128-bit, you must upgrade your browser to support 128-bit encryption. You can download an upgraded version of Netscape for free from Netscape at http://browsers.netscape.com/browsers/main.tmpl

Design and Layout

The design and layout of The Hartford website pages are carefully planned to be clear and allow for easy navigation. For example, the text is black against a white background making it clearly visible, and headings are clearly distinguishable. Links to non- Hartford pages open in new browser windows.

Standard style sheets have been developed which size fonts consistently across all supported browsers. Style sheets are used to control the presentation of all web pages and the use of a sans-serif font is set as default. If your browser does not support style sheets, the content of each page is still readable. The font size can be increased or reduced throughout the site by changing your browser settings.

Navigation of the main sections within the site is present on all main pages and allows for easy access to any part of the site from any page.

Each page contains a standard bottom banner, which includes legal notice, privacy policy and this usability guide.